At the Chilterns Conservation Board we aim to be open and accountable; to consult and to listen. We encourage all forms of feedback and complaints – so we can know what we are doing well, and identify areas where we can improve. Unfortunately we do sometimes make mistakes but, if this does happen, we will say sorry and put things right if we can.
complaints procedure
If you would like to complain, what we ask is that you first contact the person or service area with whom you are already dealing. If you do not know who this is, you may be able to find out by clicking on our staff details page, or our reception can advise you. You can contact them on 01844 355500.
You can, alternatively, fill in an on-line form, which will be forwarded to the appropriate officers.
feedback
We also welcome feedback which lets us know when we are doing something well, or if you have a helpful suggestion on how we could improve what we do.
We aim to acknowledge any letter or form within 10 calendar days and send a response within 28 calendar days (or a letter explaining the reasons for the delay and a new reply date). (We will, of course, try to acknowledge and respond to your complaint much sooner if we can.)
For the full details of our Feedback and Complaints procedure, please download the attached information.
staff
contact details
Contact details for the Chilterns Conservation Board staff are
available by clicking here.
